I can help with the following user experience services:

User research

Setting up and carrying out qualitative user research, including

• strategic user research
• contextual interviews, structured interviews
• observational studies, job shadowing
• diary studies
• usability testing
• qualitative data analysis (e.g using Dovetail, MaxQDA)
• personas, journey mapping

Design space explorations

Exploring solutions, using

• wireframes
• functional prototypes, including integration with AI functionality
• content design
• design systems
• information architecture
• innovation processes

Accessibility

Introducing basic accessibility concepts and strategies.

Strategy and training

• help defining your user experience strategy
• training and mentoring user experience staff